---
title: Support Opportunities | Shopware Community Hub
description: >-
  Find the right Shopware support channel—self-help, community, documentation,
  and professional plans.
canonical_url: 'https://hub.shopware.com/learn/unit/user-support-opportunities'
---

# Support Opportunities

<LearningObjectives>

- Choose the right support path for your situation.
- Find answers in **documentation** and the **Community Hub**.
- Understand when **professional support plans** apply.

</LearningObjectives>

# When you need help

<YoutubeEmbed link="https://www.youtube.com/watch?v=BQh1hlVLxOA" />

Use this decision flow:

1. **Learning / how-to** → [Community Hub learning paths](https://hub.shopware.com/learn) (like this course)
2. **Reference / configuration** → [User documentation](https://docs.shopware.com/en/shopware-6-en)
3. **Community peer help** → [Discord](https://discord.com/invite/shopware), [Forum](https://forum.shopware.com/)
4. **Product feedback** → [Feedback & Ideas](https://feedback.shopware.com/forums/942607-shopware-6-product-feedback-ideas)
5. **Contracted support** → Rise, Evolve, or Beyond plan (see below)

## Documentation (quick links)

| Area | Link |
|------|------|
| Shopware 6 user docs | [docs.shopware.com](https://docs.shopware.com/en/shopware-6-en) |
| Developer docs | [developer.shopware.com](https://developer.shopware.com/) |
| Account & billing | [Account docs](https://docs.shopware.com/en/shopware-account-en) |
| Getting started | [Getting Started](https://docs.shopware.com/en/shopware-6-en/getting-started) |
| Features by plan | [Features](https://docs.shopware.com/en/shopware-6-en/features) |

<CollapsibleSection title="Documentation map (full overview)">

- **Migration** — [Migration guides](https://docs.shopware.com/en/migration-en)
- **Configuration** — Admin features organized by menu structure
- **Cloud** — [SaaS & PaaS](https://docs.shopware.com/en/shopware-6-en/in-the-cloud)
- **Extensions** — [Shopware Extensions](https://docs.shopware.com/en/shopware-6-en/extensions)
- **Updates** — [Update guides](https://docs.shopware.com/en/shopware-6-en/update-guides)
- **Security** — [Security measures](https://docs.shopware.com/en/shopware-6-en/tutorials-and-faq/security-measures)

</CollapsibleSection>

## Professional support plans

Support is already included with the **Rise, Evolve, and Beyond plans**. No additional support subscription is required, and there are no extra costs. You can contact Shopware Support with an unlimited number of requests as part of your plan.

| Plan | Typical response time | Support hours |
|------|-----------------------|---------------|
| **Rise** | Written tickets ~8h | Weekdays 9–17 |
| **Evolve** | Tickets ~4h + callback/hotline | Weekdays 7–19 |
| **Beyond** | ~1h, 24/7 | Includes developer support |

Community Edition includes **no official product support**. Instead, use the community channels and documentation.

## Community and media

- [Shopware Knowledge (YouTube)](https://www.youtube.com/@shopwareknowledgeEN)
- [Blog & news](https://www.shopware.com/en/news/)
- [Changelog](https://www.shopware.com/en/changelog/)
- Developers: [GitHub](https://github.com/shopware/shopware), [Stack Overflow (shopware tag)](https://stackoverflow.com/questions/tagged/shopware)

<Callout title="Try it (5 minutes)" type="info">

Open the [Getting Started documentation](https://docs.shopware.com/en/shopware-6-en/getting-started) and find an article relevant to your role (merchant or developer). Bookmark it for future reference.

</Callout>

<ArticleQuestionnaire>
  <ArticleQuestionnaireQuestion>You need step-by-step guidance on configuring the administration. Where do you start?</ArticleQuestionnaireQuestion>
  <ArticleQuestionnaireAnswer>Shopware pricing page only</ArticleQuestionnaireAnswer>
  <ArticleQuestionnaireAnswer correct>Shopware 6 user documentation</ArticleQuestionnaireAnswer>
  <ArticleQuestionnaireAnswer>GitHub issues only</ArticleQuestionnaireAnswer>
</ArticleQuestionnaire>

## Summary

- Start with the self-help resources: Community Hub, documentation, and the community.
- Rise, Evolve, and Beyond plans complement these resources with SLA-backed product support at no additional support cost.

**Next:** Get hands-on with your first Shopware instance.