---
title: >-
Automating Your Shop with Flow Builder and Flow Sharing | Shopware Community
Hub
description: >-
Learn how to build and share Flow Builder workflows in Shopware Rise so you
can reuse proven automations, test them in other environments, and support
more…
canonical_url: 'https://hub.shopware.com/learn/unit/user-flow-builder-webhooks'
---
# Automating Your Shop with Flow Builder and Flow Sharing
- Understand the purpose and capabilities of Shopware’s Flow Builder.
- Create automated workflows using triggers, conditions, and actions.
- Build a welcome email flow triggered by new customer registration.
- Set up personalized flows for scenarios like abandoned carts and VIP rewards.
- Use conditional logic to tailor messages and automate operations.
- Configure low stock alerts for proactive inventory management.
- Export and import flows to share or test in different environments.
- Improve customer experience and operational efficiency through automation.
# Automating Your Shop with Flow Builder and Flow Sharing
Flow Builder is Shopware's no-coding automation tool that allows you to create workflows using triggers, conditions, and actions. It automates repetitive tasks, ensuring efficiency and a better customer experience.
## Automate Your Store with Flow Builder
At Strum & Co., a new customer just signed up. Instead of sending manual emails, you use Shopware Flow Builder to automatically send a personalized welcome message to provide good experience.
This learning unit also shows how to share that kind of proven flow with another environment instead of rebuilding it manually.
If you want a quick refresher on creating a basic flow from scratch, use the following reminder. If you already know this part, you can skip ahead to the flow-sharing section below.
1. **Access the Flow Builder**
- Log into your Shopware admin panel.
- Navigate to **Settings -> Flow Builder**.
- Here, you'll see an overview of existing flows. Let's create a new one.
2. **Define the Flow**
- Click **Add Flow** and name it: *Welcome New Customer*.
- Add a description for clarity:
> "Automatically sends a welcome email after customer registration."
- Set the priority to **5**.
- Activate it.
3. **Set the Trigger**
- Go to the Flow tab.
- Select **Customer -> Group -> Registration -> Accepted** as the trigger.
4. **Add the Action**
- Select the action to **send email**.
- Customize the email
- Select the template "Customer Registration"
- Open the email template and customize it as necessary by filling in the Subject and mail text:
- Save it.
- You can also get back to the flow and add any attachments if required.
- Save action and save flow.
5. **Test the Workflow**
- Simulate the flow to ensure emails are triggered correctly when a new user gets registered.
Make sure your email sender is set up correctly under Settings -> Mailer. Without proper SMTP or mailer configuration, your automated emails won’t be delivered.
## Practical Applications for Strum & Co
Now that you've mastered a basic workflow, let's explore more ways to use Flow Builder for your music shop:
### Scenario 1: Abandoned Cart Recovery
Customers sometimes add items like **Acoustic Guitars** or **Guitar Picks** to their cart but don't complete the purchase. With Flow Builder, you can send timely reminders to encourage them to return.
**Steps**:
1. **Trigger**: Cart Abandoned
2. **Condition**: Cart value > $50 (or customize based on product type).
3. **Action**:
- Send an email with a personalized message and a discount code:
> "Complete your purchase and enjoy 10% off! Use code STRUM10."
### **Scenario 2: Rewarding VIP Customers**
Your loyal customers deserve special treatment. Create a workflow to reward those who've spent more than $1,000 in your store.
**Steps**:
1. **Trigger**: Customer places an order.
2. **Condition**: Total lifetime spend > $1,000.
3. **Action**:
- Send a thank-you email with a gift card or exclusive discount.
- Notify the admin to include a handwritten thank-you note with the next order.
### **Scenario 3: Personalized Order Confirmation Emails**
Send order confirmation emails with tailored recommendations based on the products purchased. For example, if a customer buys an **Electric Guitar**, suggest a compatible **Guitar Stand** or **Amp**.
**Steps**:
1. **Trigger**: Order Placed
2. **Condition**: Product purchased = Electric Guitars.
3. **Action**: Send an email with product suggestions and links.
### **Scenario 4: Low Stock Alerts for Admins**
Stay on top of inventory with automated alerts.
**Steps**:
1. **Trigger**: Product Stock Updated
2. **Condition**: Stock level < 5.
3. **Action**: Notify the admin team to reorder stock.
## Getting Started With Share Flows
At **Strum & Co.**, you have created a welcome email flow that greets every new customer after registration. Your developer needs to test this flow in a **staging environment** without recreating it manually.
Lets see how this can be done.
### To **Export a Flow** (Share)
1. **Go to**:
`Shopware Admin -> Settings -> Flow Builder`
2. Find the flow you want to share under "My flows" tab.
3. Click the **three dots (...)** on the right side of that flow.
4. Choose **“Download”**. A `.json` file will be downloaded to your computer.
> The file includes the flow's configuration (triggers, conditions, and actions), but **not the email template content**, which is managed separately.
### To **Import a Flow** (Receive)
1. **Go to**:
`Shopware Admin -> Settings -> Flow Builder`
2. Click the **"Upload Flow"** button at the top right.
3. Upload the `.json` file you received/shared.
4. The flow will appear in your list (you can edit or activate it right away).
## Final Thoughts
Flow Builder is your secret weapon for automating tasks, enhancing customer experiences, and boosting efficiency. Whether it's recovering sales, rewarding loyalty, or managing inventory, there's a flow for every need at Strum & Co.