---
title: Copilot Basics | Shopware Community Hub
description: >-
  Meet Shopware Copilot in the Administration: Knowledge Assistant, Data
  Insights, draft-and-review, Copilot role permissions, and the data-privacy
  model.
canonical_url: >-
  https://hub.shopware.comhttps://hub.shopware.com/learn/unit/user-copilot-basics
---

# Copilot Basics

<LearningObjectives>

- **Describe** what Copilot is and how to open it.
- **Identify** Knowledge Assistant and Data Insights roles.
- **Summarize** how draft-and-review, the Copilot role, and privacy protect your store.

</LearningObjectives>

# Meet Copilot in the Administration

**Copilot** is Shopware's chat-based AI assistant in the Administration sidebar. You type in plain language; Copilot answers in the same conversation. This is different from the **AI Copilot** label on some form fields (those are Intelligence helpers from the first unit).

<ShopdevInstance plugin="lp15" step="DoNotDisplay" plan="rise" />

## Three Roles

- **Knowledge Assistant** — answers “how do I…” questions using Shopware docs and general knowledge, tailored to your version and plan.
- **Data Insights** — answers questions about *your* store data (read-only, respecting roles), as text, tables, or graphs you can export.
- **Agentic** — carries out store tasks on your behalf (for example create a promotion or update products); you review and approve before anything goes live (next unit).

Example prompts for Strum & Co.:

- Knowledge: *“How do I create a dynamic product group?”*
- Data Insights: *“What was my turnover last month?”*
- Agentic: *“Create a 15% summer sale for acoustic guitars and prepare a landing page for it.”*

## You Stay in Control

You decide what Copilot may do — and you approve changes before they go live.

- Every change is a **draft** until you approve it.
- You assign Copilot a **role** that defines in detail what it can **read and write** in the Administration.
- Reasoning and changes are **logged**.
- Copilot acts only when you ask.

### Copilot Role and Permissions

Under **General** in Copilot settings, you can give Copilot a custom Administration role. That role controls which areas it may see and which actions it may run.

1. Open Copilot settings with the **gear** icon (bottom right of the Copilot panel).
2. Open the **General** tab.
3. Enable **Use custom roles for Copilot**.
4. Under **Roles**, assign an existing role — or create a custom Copilot role from the current service permissions.

Configure that role under **Settings → Users & permissions**: for each Administration area, set whether Copilot may **view**, **edit**, **create**, or **delete**. Afterwards, Copilot can only use the areas and actions that role allows.

## Data Privacy

Copilot runs on EU-based infrastructure (AWS Bedrock). Access follows an admin-approved **allowlist**. Personal data (PII) is kept out of the language model — requests like “show addresses of my top customers” are declined. Your inputs are not used to train the provider’s model; Shopware may record requests and feedback to improve the product.

<Callout title="Still avoid sensitive data in prompts" type="warning">

Treat the chat like any external tool: do not paste passwords, secrets, or unnecessary personal data.

</Callout>

## Final Thoughts

Open the Copilot sidebar and try one prompt per role for Strum & Co. — Knowledge, Data Insights, then hand multi-step work to Agentic (next unit), still with your approval at the end. Check the Copilot role in settings if you want to limit what it may read or change.

**How to prove it works:** ask a “how do I…” question and confirm answers appear in the sidebar without leaving the Administration.