--- title: Shopware helpdesk and support resources | Shopware Community Hub description: This unit gives you quick access points on Shopware resources. canonical_url: 'https://hub.shopware.com/learn/unit/shopware-support-resources' --- # Shopware helpdesk and support resources - Discover key resources for **information and troubleshooting**. - Learn where to find **official documentation, support, and community possibilities**. - Understand how to **raise issues, report security vulnerabilities, and contribute** to the Shopware repository. # Shopware helpdesk and support resources As a developer working with Shopware, it's essential to know where to find reliable information and support and how to contribute to the Shopware ecosystem. This unit will guide you through the resources to assist in your development journey and show you how to engage with the Shopware community effectively. ## Official Shopware Documentation The **official documentation** is the primary resource for understanding Shopware. It's regularly updated with the latest features, best practices, and solutions to common issues. You'll find both **developer-focused** and **user-focused** documentation. ### Developer Documentation - [Shopware Developer Docs](https://developer.shopware.com/) - Offers guides for building custom extensions, integrations, and themes. - Covers Shopware APIs, plugins, event systems, and configuration tutorials. ### User Documentation - [Shopware User Docs](https://docs.shopware.com/en) - Focuses on the administrative interface and storefront management. - Covers configuring settings, managing orders, products, and more. ## Raising Issues and Getting Support If you encounter a bug or an issue while working with Shopware, here are some ways to follow: ### **Shopware GitHub Repository:** - **[Shopware GitHub Issues](https://github.com/shopware/shopware/issues)** - Use GitHub to report bugs or issues in the platform. - To raise an issue, click on **"Issues"** in the repository and create a **"New Issue"**. Provide a detailed description, steps to reproduce the issue, and any relevant logs or screenshots. ### **Shopware Community Forum:** - **[Shopware Community Forum](https://forum.shopware.com/)** - A platform where you can ask questions, share experiences, and learn from other developers. ### **Shopware Community on Discord:** - **[Shopware Community Discord Server](https://discord.com/invite/shopware)** - Join the official Shopware Community Discord server for real-time discussions with other developers. ### **Professional Support:** Shopware offers comprehensive support packages tailored to your business needs through their Plans. These plans provide: - **Dedicated Support Team**: Get direct access to Shopware experts who understand the business needs - **Priority Response Times**: Faster resolution of technical issues with guaranteed response times Choose from support tiers to match your business requirements, from basic support for smaller businesses to enterprise-grade solutions with 24/7 support and dedicated account management. Visit the [Shopware Support page](https://www.shopware.com/en/pricing/) to explore the different support plans and find the perfect fit for your business. ### Security Reporting Security is a priority for any ecommerce platform. If you discover a security vulnerability in Shopware, it's crucial to report it responsibly to help maintain platform security. - Shopware has a dedicated page for **[Security Reporting](https://www.shopware.com/de/kontakt/security-reporting/)** where you can report vulnerabilities. - Follow the guidelines for responsible disclosure to ensure the issue is managed confidentially before a public patch is released. - Provide detailed information about the vulnerability and steps to reproduce it (if applicable). Shopware takes security seriously, and your responsible reporting helps maintain the platform's integrity. ## Feature Requests Shopware grows and improves through input from its community. To submit feature requests or share ideas, use the [Shopware Feedback Portal](https://feedback.shopware.com/forums/942607-shopware-6-product-feedback-ideas). There, you can propose new features, vote on existing suggestions, and engage with the community. ## Contributing to Shopware Contributing to Shopware is an excellent way to get involved and support the community. Here are some ways to contribute: ### **Contribute Code via GitHub:** - **[Shopware GitHub Repo](https://github.com/shopware/shopware)** - Fork the repository, create a new branch, and implement your changes. - Submit a pull request and follow the [Shopware coding guidelines](https://developer.shopware.com/docs/resources/guidelines/code/) for review. - Check out the [contribution guide](https://github.com/shopware/shopware/blob/trunk/CONTRIBUTING.md) to understand the process. ### **Contribute to Documentation:** - If you find missing or inaccurate information in the docs, contribute by submitting a pull request to the [documentation repository](https://github.com/shopware/docs). ### **Develop Plugins or Extensions:** - Developers are encouraged to create plugins and extensions. You can publish these on the **[Shopware Store](https://store.shopware.com/en/)**. - The **[Plugin Development Guide](https://developer.shopware.com/docs/guides/plugins/)** provides instructions on how to build plugins. ## Shopware Training To deepen your understanding of Shopware, you can explore courses offered by **[Shopware Community Learning Paths](https://hub.shopware.com/learn)**. These courses cover a wide range of topics, from plugin development to advanced shop management, offering tutorials, webinars, and hands-on labs. ## Additional Resources To further assist you in your journey: - **YouTube Tutorials:** - The **[Shopware Knowledge DE](https://www.youtube.com/@shopwareknowledgeDE/featured)** and **[Shopware Knowledge International](https://www.youtube.com/@shopwareknowledgeEN)** provides valuable video tutorials. - **Shopware Blog:** - Stay updated with the latest platform changes and news via the **[Shopware Blog](https://www.shopware.com/en/news/)**. - **Stack Overflow:** - For technical questions, visit the **[Shopware tag on Stack Overflow](https://stackoverflow.com/questions/tagged/shopware)**. ## Conclusion By familiarizing yourself with the resources available in the Shopware ecosystem — whether through official support, the documentation, community forums, or GitHub—you'll be well-equipped to tackle any challenge. Additionally, contributing to Shopware and reporting issues, including security vulnerabilities, helps improve the platform for everyone. Now that you're connected to the right tools and community, you can confidently continue your Shopware journey and learn about the operation modes.