---
title: FAQ | Shopware Community Hub
description: Frequently asked questions and answers
canonical_url: 'https://hub.shopware.com/file/faq'
---

# FAQ

# Frequently Asked Questions

On this page, you can find our most frequently asked questions.

We hope this answers your questions. If not, please do not hesitate to connect in our Community Discord channel <a href="https://discord.com/channels/1308047705309708348/1357688930803126435" target="_blank">#feedback-community-hub</a> or <a href="https://discord.com/channels/1308047705309708348/1367210273336987648" target="_blank">#learning-paths</a> for learning content questions.

## 🏠 Community Hub - The Basics

<CollapsibleGroup>
	<CollapsibleSection title="What is Community Hub?">
		Built by the community, for the community, the Community Hub is dedicated to connecting and supporting members on all things Shopware.<br />
        <br />
        <strong>Everything at your fingertips</strong><br />
        The Hub consolidates blogs, podcasts, webinars, videos, events, and community discussions from Discord, GitHub, Stack Overflow, and the Shopware Forum. Everything you need in one place—easily accessible, customizable, and digestible.<br />
        <br />
        <strong>Onboarding & continuous learning</strong><br />
        Community Hub offers structured learning paths with tailored courses and learning units that take members from a Shopware beginner to a certified expert. Track your progress, join discussions, and get direct support from community experts.
	</CollapsibleSection>
  <CollapsibleSection title="How can I contribute to the Community?">
        We celebrate our diverse, active community and appreciate every contribution. Here's how you can get involved:<br />
        <ul>
            <li><strong>Fuel the feed:</strong> Share blogs, events, and videos in the feed to keep the Hub buzzing.</li>
            <li><strong>Get active in Discord:</strong> Connect your community Discord account in 'Settings' to collaborate with fellow members.</li>
            <li><strong>Stack up your knowledge:</strong> Connect your Stack Overflow account in 'Settings' to ask or answer technical questions using the #shopware tag.</li>
            <li><strong>Code and contribute:</strong> Connect your GitHub account in 'Settings' to add your own repositories, showcase your GitHub projects, and earn XP.</li>
        </ul>
    </CollapsibleSection>
    <CollapsibleSection title="How does Community Hub handle my data?">
        <strong>GitHub</strong>, the <strong>Shopware Forum</strong> and <strong>Stack Overflow</strong> are publicly available sources. We include relevant activity from these platforms in the Hub feed. <br />
        <br />
        For <strong>Discord</strong>, we store messages only from public channels with a description that they are mirrored to the Community Hub. <br />
        <br />
        However, these activities are only linked to your Community Hub profile if you choose to connect the corresponding (GitHub/Shopware/StackOverflow/Discord) account in your settings.
        <br />
        Utilizing the system's standard functionalities, we transfer data to visualize in the Community Hub Feed and the member profile:
        <ul>
            <li>Newly created pull requests or issues on GitHub</li>
            <li>Comments on pull requests or issues on GitHub</li>
            <li>Merge or close pull requests of issues on GitHub</li>
            <li>New questions or answers on Stack Overflow</li>
            <li>Public messages and thread messages from mirrored Discord channels</li>
        </ul>
        <br />
        To find out more about how Community Hub handles your data, please refer to our <a href="https://www.shopware.com/en/privacy/" target="_blank">Data Privacy policies</a>.
    </CollapsibleSection>
    <CollapsibleSection title="How does the Hub Feed work?">
      The Hub aggregates content from various platforms—GitHub, Stack Overflow, events, blogs, podcasts, webinars, videos, and more—to create a central feed for all content. You can configure the feed to match your interests by filtering for specific platforms and topics.<br />
          <br />
          Additionally, a curated overview of Shopware-related content from shopware AG and the broader community is available within the 'Resources' page.
    </CollapsibleSection>
    <CollapsibleSection title="How can I find other community members?">
      Use the search function to find members, learning content, events, or posts. To add a member to your circle, or to stay updated on their activities and contributions, visit their profile and click 'follow'.<br />
          <br />
          Your feed also features a dedicated section for updates from the members you follow.
    </CollapsibleSection>
</CollapsibleGroup>

## 👤 Profile

<CollapsibleGroup>
	<CollapsibleSection title="How can I edit my profile settings?">
		You can configure your profile in your account. Customize your profile with an avatar, cover image, and short bio.<br />
        <br />
        Your profile is private to other Community Hub members by default. You can make it public in your 'Profile' settings. When activated, a unique URL will be created, allowing you to share your profile publicly.
	</CollapsibleSection>
	<CollapsibleSection title="Which platforms can I connect to my Community Hub account?">
		In the 'Account connections' tab under 'Profile settings', you can link Community Hub to your Slack, GitHub, Stack Overflow, and Shopware accounts.<br />
        <br />
        <strong>Why should I connect these platforms?</strong> Connecting these platforms to your Community Hub account expands your reach within the community, streamlines your contributions, and lets you earn extra XP to climb the leaderboard.
	</CollapsibleSection>
  <CollapsibleSection title="How Are Activities Evaluated in the Community Hub?">
		<strong>Activity Scoring and Color Representation</strong><br />
    The Activity Chart in the Community Hub displays your activities throughout the year. The color intensity of each day is determined based on the number of activities on that specific day:
    <ul>
      <li>Level 1 (lightest color): 1–25% of the year’s maximum activity</li>
      <li>Level 2 (medium-light): 26–50% of the year’s maximum activity</li>
      <li>Level 3 (medium-dark): 51–75% of the year’s maximum activity</li>
      <li>Level 4 (darkest color): 76–100% of the year’s maximum activity</li>
    </ul>
    The calculation is dynamic: the system compares your daily activity to your most active day of the year and assigns it to one of the four color levels accordingly.<br /><br />
    <strong>Activity Groups and Their Classification</strong><br />
    Your activities are grouped into five different categories, each represented by a specific color:
    <ul>
      <li>
        <strong>Contribution</strong><br /><i>Activities that contribute to the development of Shopware:</i>
        <ul>
          <li>Creating pull requests (GitHub)</li>
          <li>Reviewing pull requests (GitHub)</li>
          <li>Merging pull requests (GitHub)</li>
          <li>Creating issues (GitHub)</li>
          <li>Creating comments on issues and pull requests (GitHub)</li>
        </ul>
      </li>
      <li>
        <strong>Learning</strong><br /><i>Activities related to learning and personal development:</i>
        <ul>
          <li>Completing learning paths (Growth)</li>
          <li>Completing courses (Growth)</li>
          <li>Finishing units (Growth)</li>
          <li>Completing questionnaires (Growth)</li>
        </ul>
      </li>
      <li>
        <strong>Discussion</strong><br /><i>Activities related to communication and exchange:</i>
        <ul>
          <li>Creating posts (Hub)</li>
          <li>Creating comments (Hub)</li>
          <li>Asking questions (Stack Overflow)</li>
          <li>Answering questions (Stack Overflow)</li>
          <li>Accepted answers (Stack Overflow)</li>
          <li>Creating topics (Forum)</li>
          <li>Creating posts (Forum)</li>
          <li>Accepted solutions (Forum)</li>
          <li>Sending messages (Slack / Discord)</li>
        </ul>
      </li>
      <li>
        <strong>Sharing</strong><br /><i>Activities related to sharing knowledge:</i>
        <ul>
          <li>Publishing resources (Hub)</li>
          <li>Adding events (Hub)</li>
        </ul>
      </li>
      <li>
        <strong>Other</strong><br /><i>Other activities:</i>
        <ul>
          <li>Registration (Hub)</li>
          <li>Login (Hub)</li>
          <li>Expressing interest in events (Hub)</li>
        </ul>
      </li>
    </ul>
	</CollapsibleSection>
  <CollapsibleSection title="What are Weekly Streaks and how do they work?">
		<strong>What is a Weekly Streak?</strong><br />
    A Weekly Streak is a gamification system that tracks your continuous activity in the community over multiple weeks. You earn a streak when you perform at least one relevant activity in the community during a calendar week. Your streak increases if you stay active in consecutive weeks – and if you ever miss a week, Freezes can step in to protect your progress so your streak doesn’t reset right away.<br /><br />
    <strong>Which events count toward a Weekly Streak?</strong><br />
    The following activities contribute to your Weekly Streak:<br /><br />
    <strong>General Activities:</strong><br />
    <ul>
      <li>Login / Sign Up</li>
      <li>Creating posts</li>
      <li>Writing comments</li>
      <li>Reacting to posts/comments</li>
      <li>Creating or attending events</li>
      <li>Publishing resources</li>
      <li>Creating or joining clubs</li>
    </ul>
    <br />
    <strong>Learning Activities:</strong><br />
    <ul>
      <li>Enrolling in, starting, or completing Learning Paths</li>
      <li>Starting or completing Learning Courses</li>
      <li>Starting or completing Learning Units</li>
      <li>Completing questionnaires</li>
    </ul>
    <strong>What are Freezes for?</strong><br />
    Freezes are a protection mechanism for your Weekly Streak. They ensure your streak continues even if you take a break for one week. Freezes are especially helpful once you’ve built up a longer streak (starting from 2 weeks) and need to pause for any reason.<br /><br />
    <strong>When do Freezes protect my streak?</strong><br />
    Freezes step in automatically when:<br />
    <ul>
      <li>You miss a week without any relevant activity</li>
      <li>Your current streak is at least 2 weeks long</li>
      <li>You have Freezes available</li>
    </ul>
    The system calculates how many Freezes are needed (1 Freeze per missed week) and applies them automatically. If you don’t have enough Freezes to cover all missed weeks, the available ones will still be used – but your streak will reset once they run out.<br /><br />
    <strong>Are Freezes applied automatically for me?</strong><br />
    Yes! Freezes are activated fully automatically as soon as the conditions are met. They are always used to protect your streak for as long as possible. If you miss more weeks than you have Freezes, your streak will reset once your Freezes are exhausted. You can simply focus on your activities – the system takes care of the rest.<br /><br />
    <strong>When and how many Freezes do I get?</strong><br />
    Initial allocation:<br />
    <ul>
      <li>You receive 5 Freezes as soon as you perform your first relevant activity.</li>
    </ul>
    <strong>Regular replenishment:</strong><br />
    <ul>
      <li>Every year (counted from your last replenishment), your Freezes are automatically topped up to 5.</li>
      <li>Replenishment only happens if you have fewer than 5 Freezes.</li>
      <li>Your total stock will be replenished up to a maximum of 5 Freezes.</li>
    </ul>
    <strong>Tip:</strong> Streaks are a fun, optional way to track your activity – but you don’t have to worry about them if they’re not your thing. If you’d like to keep your streak going, just one relevant activity per calendar week is enough.
	</CollapsibleSection>
</CollapsibleGroup>

## 🏆 Leaderboard

<CollapsibleGroup>
	<CollapsibleSection title="How does the Leaderboard work?">
		The Leaderboard showcases top community contributors, ranked by XP scored. By default, it displays monthly rankings to give new members a chance to shine. However, you can filter the board by date to see all-time and yearly leaders.
	</CollapsibleSection>
	<CollapsibleSection title="How do I earn XP?">
		XP is gained through activity*:
        <ul>
            <li>Completing learning paths, courses, and questionnaires</li>
            <li>Contributing on GitHub, Stack Overflow, and Slack</li>
            <li>Successfully submitting resources to our 'Resource' section</li>
            <li>Connecting platforms</li>
        </ul>
        <br />
        <i>*As Community Hub evolves, the mechanics behind XP are subject to change.</i>
	</CollapsibleSection>
	<CollapsibleSection title="What are 'Kudos' and how are they different from XP?">
		Members can show their appreciation to others by giving 'Kudos' on activities with the blue heart. In courses, discussions can also be appreciated, contributing to a specific kudos leaderboard per learning path.<br />
        <br />
        <i>*As Community Hub evolves, the mechanics behind Kudos are subject to change.</i>
	</CollapsibleSection>
</CollapsibleGroup>

## 🤼 Clubs

<CollapsibleGroup>
	<CollapsibleSection title="What is a club?">
    Clubs are community-driven groups centered around specific topics, interests, or projects within the Shopware ecosystem. They provide a space for members to connect, collaborate, and share knowledge on shared passions.
  </CollapsibleSection>
  <CollapsibleSection title="Which possibilities do I have as a club admin?">
    <strong>How can I create or link a discord channel for a club?</strong><br />
      To create a discord channel for a club, you can go to the club page and click on the button "Edit club".
      This will open the Club settings with a subnavigation. When you select Discord you have the possibility to either link a public discord channel or create a private one.
      It then will automatically invite all club members who have a discord account connected to that channel.
    <br />
    <strong>How can I connect my club to my company and what are the benefits?</strong> <br />
      If you have your company connected to your Community Hub profile, you can link your club to your company in the Club settings > Profile under Company Connection (at the bottom).
      By linking your club to your company, your club will be displayed in the Clubs overview as "Official Club" of that company. Additionally on each profile of a user connected to your company, the company logo will link to the club page.
    <br />
    <strong>How can I share events in my club?</strong><br />
      When you create an event, you can select the club as 'publishing area' in the event creation form.
      The event will then be visible in the club's event tab and also in the club feed. You can link events from the general list of the 'Events' page to your club by navigating to the club settings and selecting "Link to club".
    <br />
    <strong>How can I manage my club's memberships?</strong> <br />
      You can manage your club's membership in the Club settings > Members. There you can see all members of your club and their roles.
      You can promote members to admins or demote admins to members (including yourself). You can also create roles that have the same permission set as the member role, to better reflect the group dynamics. Each user can join or leave a club at any time by themselves.
      Additionally, you can also invite users to become members.
    <br />
  </CollapsibleSection>
</CollapsibleGroup>

## 📚 Resources

<CollapsibleGroup>
  <CollapsibleSection title="How do I submit a resource to be featured in the Resources page?">
    To have your resource featured in Community Hub’s 'Resources' page, start by either posting it via the Hub feed or via the 'Resources' page itself.
    All you need to do is:
    <ul>
      <li>Click on “Share as resource” (Hub feed) or on "Submit Resource" (Resources page).</li>
      <li>Add the link to the resource and include any supporting information if needed.</li>
      <li>Choose the appropriate resource type (Blog Post, Video or Podcast channel).</li>
    </ul>
    Once submitted, other members can give your resource <strong>kudos</strong> (💙). If it earns enough (minimum 3 kudos), it will be <strong>flagged for
    review</strong> and, if approved, we will feature it in our main Resources section for other community members to easily find.
  </CollapsibleSection>
  <CollapsibleSection title="What types of resources can I share?">
    Currently, you can share <strong>blog posts</strong>, <strong>videos</strong>, and <strong>podcast episodes</strong> as resources by posting them as links in the Hub feed. <br />
    This is a new initiative, and we will expand the available resource types over time.
    <br />
    If you have other valuable content or links you'd like to share, feel free to post them in the <strong>Hub feed as a regular post</strong>—they just can’t be submitted as a resource (yet!).
  </CollapsibleSection>
  <CollapsibleSection title="Why should I submit a resource?">
    Sharing a resource is a great way to <strong>give back to the community</strong> and help others discover valuable content.
    <br />
    You’ll also earn kudos from fellow members and if your resource is featured in the Resources section, you will receive <strong>20 bonus XP</strong> and a special <strong>Contributor badge</strong> as recognition for your impact.
    <br />
    <strong>Get recognized:</strong> Featured resources are showcased in our main Resources section with <strong>your username displayed</strong>, giving you lasting visibility and credit as the contributor.
  </CollapsibleSection>
</CollapsibleGroup>

## 🗓️ Events

<CollapsibleGroup>
  <CollapsibleSection title="How can I add an event?">
    To add an event, go to the 'Events' page and click on 'Share your event now'. Fill in the necessary details and once submitted, your event will be reviewed before being published.
  </CollapsibleSection>
  <CollapsibleSection title="What is the publishing area?">
    When creating an event, you can choose where to publish it. You can either select 'General Event list' to make it visible in the 'Events' section and/or choose a specific club to share it within that club.
    For the 'General Event list' you'll need our approval for it to become visible, whereas if you only select a club it will be published directly.
  </CollapsibleSection>
</CollapsibleGroup>

## 🎓 Growth Features

<CollapsibleGroup>
	<CollapsibleSection title="What are Learning Paths?">
		Learning paths offer structured courses tailored to different roles—Developer, Merchant, or Solution Architect—and experience levels, ranging from Basic to Advanced. Each path is made up of multiple courses with bite-sized learning units.<br />
        <br />
        You can enroll directly in a learning path to track your progress and earn XP. At the end of each course, a short test will help assess your knowledge—the higher the score, the more XP awarded. Completing a learning path earns a badge that appears on your profile.<br />
        <br />
        Interactivity is encouraged! The comment section allows you to ask questions, share insights, and engage with others. Contributions can be appreciated with the blue heart, which helps members climb the path-specific Kudos leaderboard.<br />
        <br />
        Course ratings and feedback play a key role in improving learning materials. Suggestions for new content can be shared at <a href="https://feedback.shopware.com/forums/963728-academy" target="_blank">feedback.shopware.com</a>.<br />
        <br />
        Interested in contributing as a trainer? Connect with <a href="/u/dea62320-ece8-4dea-97c6-58a6af4f6c2e">Lea Weyck</a>, our Head of Academy!
	</CollapsibleSection>
	<CollapsibleSection title="How can I get certified with Shopware?">
		We're currently revamping our certification program. Specific learning paths will be added to guide members toward a Shopware certification. Stay tuned!
	</CollapsibleSection>
	<CollapsibleSection title="What is the kudos leaderboard?">
		Learning thrives on meaningful interaction — together.<br />
        That’s why every learning path, course, and unit includes a comment section. If you're stuck, have a question, or want to share an insight, feel free to post a comment right where you are.<br />
        <br />
        If others find your contribution helpful, they can show their appreciation with a blue heart 💙 — that’s a kudos. Kudos are tracked on a learning path-specific leaderboard, highlighting those who actively contribute and are recognized by the community.
	</CollapsibleSection>
</CollapsibleGroup>

## ❓ Your Question wasn't answered?

Join the conversation in Discord <a href="https://discord.com/channels/1308047705309708348/1357688930803126435" target="_blank">#feedback-community-hub</a> or share your questions via <a href="https://feedback.shopware.com/forums/963728-academy" target="_blank">feedback.shopware.com</a>.

You can also leave a message directly in the <strong>commenting section below!</strong><br />
Your input helps shape the heart of our Community Hub — thank you for being a part of it!